Your satisfaction is our #1 goal.
We offer a 60 day money back guarantee if the product arrives damaged, not as described, or gets lost in the shipping process.
- If the item doesn't arrive, you can get a full refund.
- If item is damaged, you can get a full refund.
- Item is not as described, you can get a full refund.
- Items cannot be returned only for change of mind.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 Business Days.
According to order status, it will be classified as
- If the order has been paid but not shipped out, we can cancel the order right away and give you a full refund.
- If the order has been shipped out, it cannot be canceled.
- If you ordered a custom item, once our craftsmen start working on it (in an average of 2-3 days), your order cannot be cancelled.
Item Haven’s Arrived Yet?
First step to do is to check the tracking number that we send you by email to know where your item is.
Please note that shipping time can take up to 10-15 business days depending on where you are located and the shipping method selected at checkout.
If you feel that your item is taking too long to be delivered, please CONTACT US, we will be more than happy to help.