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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@urbandoggo.com

If you ordered a custom collar, please allow around 3-7 business days for us to finish your personalized collar. Your order will be shipped once it's finished.

For non-custom orders, please allow 1-3 business days.

Most of our orders take around 5-8 business days to arrive.

However, your order may be shipped from one of our international suppliers. Therefore please allow up to 10-15 business days (about 12-20 days) for your parcel/s to arrive once they are shipped.

Yes, you will get notified by an email once your order is shipped and you will get a tracking number to track the shipment.

If your order has more than one product, you usually will receive them in one shipment unless one of the products is unavailable in one of our distribution centers, then it will be immediately shipped from another center and you will receive each product separately.

Our support team will be more than happy to help!

Click HERE to contact us.